Gaming should be fun — but when that fun slips out of control, problems begin. 399betcom believes responsible gaming isn't just a policy; it's a way of life. We're always here to support you.
Responsible gaming means betting or playing in a way that has no negative impact on your financial, mental, or family life. At 399betcom, it means knowing when to play, how long to play, and how much BDT is right to spend.
Many people in Bangladesh enjoy online gaming as a form of entertainment. But sometimes that entertainment becomes a habit, and a habit can turn into an addiction. 399betcom wants every user to play consciously and with enjoyment — free from stress or anxiety.
The core principles of responsible gaming are: set a budget before you play, never chase losses, and never treat gaming as a source of income. These principles sit at the heart of how 399betcom operates.
Setting a budget is the first and most important step in responsible gaming. Before you play at 399betcom, decide — and if needed, write down — the maximum amount you're willing to spend that day. Once you set that limit, stick to it, whether you win or lose.
A good rule of thumb: never spend more than 5% of your monthly entertainment budget on gaming. Never bet with money meant for rent, food, medicine, or your children's education — that's the most fundamental principle of responsible gaming.
Time flies when you're gaming. You plan for an hour and five hours pass — it's a familiar experience for many. At 399betcom, we believe setting time limits is just as important as setting spending limits.
Set a fixed daily time limit for gaming sessions. Start a timer on your phone before you begin. When it goes off — stop, no matter the circumstances. Spend time with family, catch up with friends, or go for a walk.
The most common trap in gaming addiction is chasing losses — placing bigger and bigger bets trying to recover money you've already lost. The most important rule in 399betcom's responsible gaming policy is simple: when you lose, stop.
Remember, gaming and betting are games of chance. There's no guaranteed way to recover lost money. The more you chase losses, the greater the risk. Before placing a bigger bet after a loss, ask yourself: "Am I making this decision with a clear head?"
The golden rule of responsible gaming: celebrate your wins, learn from your losses — and in both cases, stay within your set limits.
If you answer "Yes" to 3 or more of the questions below, we encourage you to speak with 399betcom support.
Do you often spend more time or money on gaming than you planned?
After a loss, do you find yourself placing bigger bets to try to win back what you lost?
Have family or friends expressed concern about your gaming habits?
Do you feel restless, irritable, or anxious when you're unable to game?
Is gaming getting in the way of your work, studies, or family responsibilities?
Have you borrowed money or taken funds from others to fund your gaming?
Do you hide your gaming from family or lie about it?
Protecting your family is a key part of responsible gaming. 399betcom is strictly for users aged 18 and above. If there are children or teenagers in your household, make sure they cannot access your account.
Use a password lock on your device and never share your account password with anyone. Be open with your family — acknowledge gaming as a form of entertainment and respect their concerns.
Sometimes the smartest move is to take a step back. 399betcom offers several self-regulation tools to help you stay in control. You can temporarily suspend your account for a set period, or activate a permanent self-exclusion.
Once self-exclusion is active, you won't be able to log in to your account for the specified period. It's a powerful preventive measure that has helped many people overcome addiction. Activate it through your account settings or by contacting support.
Temporarily suspend your account for anywhere between 1 day and 6 months. It will reactivate automatically once the period ends.
Permanently close your account. This cannot be undone — use this option only in serious cases.
If you feel gaming is getting out of your control, follow the steps below:
Acknowledging the problem is the first step toward solving it. There's no shame in it — addiction is a mental health condition, not a sign of weakness.
Activate a cooling-off period or enable self-exclusion from Account Settings. Taking that break will help you gain a fresh perspective.
Talk openly with a family member or trusted friend. Having the right support system makes the road to recovery much easier.
Our expert team is available 24/7 to assist you. Reach us via live chat or email — all conversations are completely confidential.
If you need it, reach out to a mental health professional or counselor. Gaming addiction is a fully treatable condition.
Our expert team is available 24/7. Complete confidentiality is guaranteed.
support@399betcom.wsSet a maximum daily, weekly, or monthly deposit limit.
Set a duration for each session — you'll be logged out automatically when time is up.
Put your account on a temporary break for 1–30 days.
Option to temporarily or permanently close your account.
399betcom strictly prohibits underage gaming. Identity verification is mandatory at registration.
Our dedicated tools are always ready to keep your gaming experience safe and enjoyable.
Enjoy peace of mind with our protection tools, transparent policies, and 24/7 support team. Responsible gaming at 399betcom isn't just a policy — it's our daily commitment.
By registering, you agree to 399betcom's responsible gaming policy. For users aged 18+ only.